Legal Disclaimer
All products sold at providencehookah.store are intended for legal tobacco smoking use by adults (21 years or older) only. We operate within the legal age requirements for tobacco purchase of each individual state, city, and county. Any other use of such products, by minors or for use with controlled substances is punishable by law.
Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting to commit fraud.
Age Verification and Credit Card Fraud Review:
Age Verification
We do not sell products to persons under the legal age for tobacco purchases within their respective state. To verify your age, we perform a one-time process verifying your legal ID and your account.
What if Providence Hookah cannot confirm my age?
We will reach out to you via email and phone in order to manually verify your age. We typically require you to provide a photo of yourself holding a valid state-issued ID card to confirm both your identity and age.
Once age verification is completed, none of the information you provide via email will be saved in our database or shared with outside parties, and any age verification emails containing your sensitive information can be deleted permanently upon your request.
We understand that a pre-authorization has already been captured as payment for your order, which is why orders awaiting age verification are contacted daily using the email address and phone number submitted online until we either confirm your age or cancel the order. Please note that funds can be easily be released back to you in the event that age verification cannot be completed. Only after an order ships, will we ever collect final payment for your order.
Credit Card Review
At providencehookah.store, we take the threat of credit card fraud very seriously. We use an internal fraud score algorithm that evaluates every order based on the billing information you provided on our website, the shipping information provided, the credit card information entered, and order size (in dollars). Any orders that receive a high fraud score will be subjected to credit card fraud evaluation. In addition to our algorithm, we have a team of professionals who review and process orders, and they have license to initiate fraud review based on their own autonomous evaluations.
What is required of the credit card review?
Much like the age verification process, credit card review can be permanently completed in one email. We typically require you to send a photo of the cardholder, holding his/her credit card and state-issued ID card or passport so we can confirm the credit card number and identity of the cardholder all at once. We only require the last 4 digits of the credit card to be visible in the picture, as well as the name on the card and ID card or passport to confirm that they are a match. None of the information you provide via email will be saved or shared with outside parties, and we will delete any email containing your sensitive information upon your request.
If the image you provide is acceptable for verification, your order will then be processed and the credit card used for the order will be permanently verified for future orders. However, we reserve the right to re-open fraud evaluation at any time upon detecting potentially fraudulent activity.
What if I am unable to complete fraud review with an image?
We have alternative methods of fraud verification reserved for the event that we cannot complete fraud review via email. Our first step is typically to complete a small charge on your credit card (no more than $2.00), and at that point we will ask you to log into your personal online banking account and confirm the dollar amount of the charge based on the statement you see. We will not charge your card a second time without prior customer consent, and the amount we charge will be discounted from your order subtotal.
If neither method is possible for you, we can opt to cancel the original transaction and request a manual bank transfer. This method adds extra business days to order processing time, as we will not ship the order until the bank transfer is confirmed.